Windows 8.1 Update 1 Full Support statement

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Article ID: 185008

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

IT Management Suite build 7.5.3251

Starting from IT Management Suite 7.5 SP1 Hotfix 2, Symantec Management Platform and related solutions support the management of Windows 8.1 Update 1.

Resolution

List of solutions that support Windows 8.1 Update 1

IT Management Suite provides support for the following client computers:

  • Windows 8.1 Update 1 x86
  • Windows 8.1 Update 1 x64

Following are the tested and supported components of IT Management Suite 7.5 SP1 Hotfix 2 on Windows 8.1 Update 1 client computers:

  • Symantec Management Agent
  • Inventory Solution
  • Deployment Solution
  • Patch Management Solution
  • Power Scheme
  • Real-time System Management
  • Software Management Solution
  • Symantec Endpoint Protection Integration (SEPIC)
  • Task Management
  • Symantec Workflow

The following site-server functionality is supported on Windows 8.1 Update 1

  • Package server
  • Task server
  • Network Boot Service

Note:

The components and solutions that are not explicitly listed in the list are not supported. The usage of those might lead to undesirable outcomes.

 

Known issues for Windows 8.1 Update 1 client computers

Following are the known issues for Windows 8.1 Update 1 client computers:

Table 1-1                     Known issues for Deployment Solution

Issue

Description

 

The Prepare for Image capture task fails on a computer that is installed with Windows 8.1 Update 1

 The Prepare for Image capture task fails on Windows 8.1 Update 1 client computers. 

If the Sysprep process stops responding or does not progress for more than 30 minutes then use the following workaround:

  1. Create a new local Admin account. For example, create a new local account named ‘labadmin’ and ensure that this account is a member of the local Administrator's group. 
  2. Delete all the other local accounts.
  3. Log in to the computer using the built-in administrator account
    • Open the command prompt as an administrator.
    • Type powershell
    • Type Get-AppxPackage -AllUsers | Remove-AppxPackage

Note:

Few error messages are displayed. Ignore these messages.

  1. Log-out of the computer.
  2. If applicable, now log in as a domain administrator. A domain administrator usually has local administrator rights.
    • Open the command prompt as an administrator
    • Type powershell
    • Type Get-AppxPackage -AllUsers | Remove-AppxPackage

Note:

Few error messages are displayed. Ignore these messages.

  1. Log out of the computer.
  2. Now, log in to the computer with the local administrator account that you created earlier. For example, labadmin.
    • Open a command prompt as an administrator.
    •             Type powershell
    • Type Get-AppxPackage -AllUsers | Remove-AppxPackage

Note:

Few error messages are displayed. Ignore these messages.

  1. Run the Prepare for Image capture task.
  2. Create the image.
  3. Boot the computer in the production environment.
  4. Log-in using the Local administrator account. For example, labadmin. This step is necessary because Windows sysprep disables the built-in administrator account.

Blacklisted applications can be installed on Windows 8.1 Update 1 client computers using simple batch script.

On Windows 8.1 Update 1 client computers, when a simple batch script is used to open blacklisted executables multiple times, Blacklisted Applications policy does not deny all multiple instances of blacklisted applications.

DeployAnywhere task fails to deploy a Windows 8.1 Update 1 image

DeployAnywhere task fails to eploy an image of a Windows 8.1 Update1 BIOS-based image.

​For the workaround of the issue, refer to the following section, which is added below this table.

 

Workaround to deploy an image of a Windows 8.1 Update 1 BIOS-based image using DeployAnywhere

To deploy an image of a Windows 8.1 Update 1 BIOS-based image using DeployAnywhere

  1. Launch the Ghost Explorer from either of the following locations: Imaging\ghost\x64\GhostExp64  The location of the image source can be on either the Notification Server computer or the package server computer. The location of the Ghost Explorer on Notification Server is as follows: <installdir>\Altiris\Deployment\Imaging\ghost\x64  The location of the Ghost Explorer on the package server is as follows: <installdir>\Altiris\Altiris Agent\Package Delivery\{ABD668D6-E76D-4313-B50C-3309D75D7012 }\cache\ghost\x64
  2. In the Ghost Explorer, navigate to File > Open, and browse to the location of the image. Open the image in the explorer. After the image is loaded completely in the explorer, browse to the following location in the image through the explorer: Windows\System32\Config 

    Note:

    If the image is saved on the package server, the package folder must have the write permission enabled to modify the image.

  3. Browse for the following files: SOFTWARE SYSTEM
  4. On the SYSTEM file, right-click and select extract. Save the extracted file. Similarly on the SOFTWARE file, right-click, and select extract. Save the extracted file.
  5. After extracting the SYSTEM and the SOFTWARE file, copy the files on a Windows 7 computer. 

    Note:

    This step is necessary as the registry hives can be loaded only on a Windows 7 computer.

  6. On the Windows 7 computer open the registry and select the HKEY_LOCAL_MACHINE. Navigate to File and select Load Hive. 
  7. In the Load Hive select the SYSTEM file and click on open. Save the key with a different name.
  8. Once this is done, navigate to the newly generated key and right-click on it. From the displayed options select Export. In the Export give the file name as SYSTEM and the file type as ‘Registry Hive Files’ so that it is saved as a Registry Hive type. Save it on the computer.
  9. Execute the steps from 4 to Step 8 for the SOFTWARE file. Export the file with name ‘SOFTWARE’ and type Registry Hive.
  10. After these two registry hives are exported, copy the files on the computer where the original image source is located and the Ghost Explorer is launched In the Ghost Explorer, browse to the location Windows\System32\Config inside the image.
  11. In the image, right-click and click on Add. Browse to the paths of these updated registry hives and replace them with the new registry hives that you have created in the earlier steps. After this the image will have the updated registry hives which now get loaded when the Deploy Anywhere task is executed.
  12. After copying the two registry hives. Compile the image. To compile the image e navigate to File >Compile in the Ghost Explorer. Save the image with the name of the original image. Save the complied image on another location on the computer.
  13. Replace the compiled image at the source location on Notification Server or the package server.
  14. Update the image package on the package servers by the updating the distribution points and the resource membership update if you want to use the image immediately. Else it will get updated on the set scheduled time. 

Table 1-2                     Known issues for Inventory Solution

Issue

Description

SP or Update Version information missing in a report about Windows 8.1 Update 1.

On the Count of Computers by Operating System Drill down page, the SP or Update Version field is empty for client computers running Windows 8.1 Update 1.