EMEA Service Interruption

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Article ID: 185004

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Updated On:

Products

Web Security.cloud

Issue/Introduction

We are aware of an issue affecting the availability of Symantec Web Security.cloud service for a small subset of EMEA based partners and end customers. Note that this issue is only affecting partners and customers who are part of the extended product operations and support.

Cause

Our investigation has determined that the issue is related to the de-provisioning of Web Security.Cloud infrastructure. For more details on Symantec Web Security.cloud End Of Life, click here.

Resolution

We are currently working to restore service for impacted customers. If you are still experiencing service interruption, we request you to contact support team using the following available options:

https://support.symantec.com/us/en/contact-us.html