Endpoint Protection for Mac fails to perform manual scan

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Article ID: 185003

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Updated On:

Products

Symantec Products

Issue/Introduction

SEP (Symantec Endpoint Protection) for Mac fails to perform manual scans

  • When initiated from SEP client GUI, get popup for "starting scan.." which is immediately replaced with "Scan completed". The scan is doing nothing, e.g. a scan of user Desktop with eicar.zip present file will find nothing.
  • When initiated from right-click menu, get "Scan Error" pop-up.

Cause

This issue is fixed in SEP 14.2.5570 for Mac or newer

Resolution

Upgrade to the newest version of SEP for Mac