Windows 8.1 and Windows Server 2012 R2 Full Support statement

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Article ID: 184975

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

IT Management Suite build 7.5.1600

Starting from IT Management Suite 7.5 Hotfix 3, Symantec Management Platform, and related solutions support the management of the following operating systems:

  • Windows 8.1 x86
  • Windows 8.1 x64
  • Windows Server 2012 R2

Resolution

List of solutions that support Windows 8.1 and Windows Server 2012 R2

These are tested and supported components of IT Management Suite 7.5 Hotfix 3 on Windows 8.1 and Windows Server 2012 R2 client computers:

  • Symantec Management Agent
  • Network Discovery
  • Task Management
  • Asset Management
  • Deployment Solution
  • Inventory Solution
  • Monitor Solution
  • Patch Management
  • Pluggable Protocol Infrastructure 
  • Power Scheme
  • Real-Time System Management
  • Software Management
  • Suite Portals
  • Virtual Machine Management 

Known issues for Windows 8.1 and Windows Server 2012 R2 client computers 

 

Table 1-1                     Known issues for Deployment Solution

Issue

Description

Article link

Computer does not join the domain after executing the Deploy Image task. 

Computer does not join the domain after executing the Deploy Image task for the following operating systems:

  • Windows 8
  • Windows 8.1
  • Windows Server 2012 R2

Following is the workaround for this issue:

Execute the Apply System Configuration task for the computer to join a domain.

N/A

The Prepare for Image capture task fails on a computer that is installed with Windows 8.1

 The Prepare for Image capture task fails on the client computer that is installed with Windows 8.1.

Apply one of the following workarounds:

Create an Admin user with Administrator privileges other than the domain user of the client computer.

Log in to the client computer as the Local computer Administrator.

Execute the Prepare for Image capture task on the client computer.

If the domain join fails, use the Apply System Configuration task to join the client computer to the domain.

Or

Log in to the computer with an Administrator account or Run Windows PowerShell as an Administrator.  

Execute the following command in PowerShell:

Get-AppxPackage -AllUser | Where PublisherId -eq 8wekyb3d8bbwe

The command generates the list of packages that are installed for the users.

From the list of packages, delete the additional packages that are installed only for the local Administrator and not for the Domain user.

Use the following command to delete the additional packages:

Remove-AppxPackage -Package <packagefullname>

Log in to the computer from the domain user and execute the Prepare for Image capture task.

For more information refer to the following URL:

http://support.microsoft.com/kb/2769827   

N/A

A UEFI-based computer is unable to boot to production on deploying a BIOS-based Windows 8 64-bit image. 

A UEFI-based computer with secure boot mode enabled is unable to boot to production on deploying a BIOS-based Windows 8 64-bit image. 

N/A

 

Table 1-2                     Known issues for pcAnywhere Solution

Issue

Description

Article link

For Windows 8, 8.1 and Server 2012 R2 hosts, in the pcAnywhere Remote NIS Bar, incorrect version of the operating system is displayed.

For Windows 8, 8.1 and Windows Server 2012 R2 clients, in pcAnywhere  Remote NIS bar, incorrect version of the operating system is displayed. For Windows 8.1, Windows 7 is displayed and for Windows Server 2012 R2, Windows Server 2008 R2 is displayed.

N/A

 

 

pcAnywhere performance on Windows 8, 8.1, and Server 2012 R2 hosts is impaired.

For Windows 8, 8.1 and Windows Server 2012 R2 host computers, the pcAnywhere solution's remote sessions are slower than expected. 

Additionally, the scaling functionality does not work.

N/A