Windows Embedded Standard 7 SP1 Full Support statement

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Article ID: 184971

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

IT Management Suite build 7.5.1675

Starting from IT Management Suite 7.5 hotfix 5 Symantec Management Platform and related solutions support the management of Windows Embedded Standard 7 SP1 operating system. 

To install Symantec Management Agent on Windows Embedded Standard 7 SP1 client computers, you have to make sure that all required components of the operating system are installed. 

Resolution

List of solutions that support Windows Embedded Standard 7 SP1

These are tested and supported components of IT Management Suite 7.5 Hotfix 5 on Windows Embedded Standard 7 SP1 client computers:

  • Symantec Management Agent
  • Network Discovery 
  • Task Management
  • Asset Management
  • Inventory Solution
  • Patch Management
  • Pluggable Protocol Architecture
  • Power Scheme
  • Real-Time System Management
  • Software Management

In addition to the list above, the following solution and components support Windows Embedded Standard 7 SP1, starting from IT Management Suite 7.5 SP1:

  • Symantec Endpoint Protection Integration Component (SEPIC)
  • pcAnywhere Solution 

Known issues

 

Table 1-1                     Known issues in Network Discovery

Issue

Description

Article link

Windows Embedded Standard 7 SP1 computers are discovered with wrong OS name.

After you discover a Windows Embedded Standard 7 SP1 computer with SNMP, in the Resource Manager, that client computer displayes incorrect OS version. Instead of Windows Embedded Standard 7 SP1, Windows 7 6.1 is displayed.

N/A

 

Incorrect OS name is displayed in the Recourse Manager instead of Windows Embedded Standard 7 SP1 after discovery with WMI credentials.

When Network Discovery for Windows Embedded Standard 7 SP1 client computers is performed using WMI Connection profile and credentials, the results are displayed as Microsoft Windows Embedded Standard 6.1 instead of Windows Embedded Standard 7 SP1.

N/A

 

Table 1-2                     Known issues in Symantec Management Agent

Issue

Description

Article link

Incorrect font style in Symantec Management Agent interface.

For Windows Embedded Standard 7 SP1 computers, in the Symantec Management Agent, in the Task Status tab, the font is bold.

This issue does not affect any functionality.

N/A

 

On some Windows Embedded Standard 7 SP1 client computers, in the Symantec Management Agent, on the Software Delivery tab, the Options field is missing.

On some Windows Embedded Standard 7 SP1 client computers, in the Symantec Management Agent, on the Software Delivery tab, in the left pane, the Options field is missing.

N/A

 

 

Table 1-3                     Known issues in Enhanced Console Views

Issue

Description

Article link

Usage data for software does not contain required information.

For Windows Embedded Standard 7 SP1 client computers, in the Software view, in the Software Product License and Usage pane, the Usage field unsupported is displayed.

N/A

 

 

Table 1-4                     Known issues in Notification Server

Issue

Description

Article link

Windows Embedded Standard 7 SP1 client computers are not included in default filters.

Windows Embedded Standard 7 SP1 client computers are not included in the Windows 2000/XP/2003/Vista/2008/7/8 Computers filter.

N/A

 

Windows Embedded Standard 7 SP1 client computers are listed in incorrect filters.

Windows Embedded Standard 7 SP1 client computers are included in the Not Supported Windows filter.

N/A

 

 

Table 1-5                     Known issues in Inventory Solution

Issue

Description

Article link

Inventory Solution plug-in cannot be rolled out on Windows Embedded Standard 7 SP1 client computers.

With push method, Inventory Solution plug-in cannot be installed on Windows Embedded Standard 7 SP1 client computers.

Workaround: Use the pull method to install Inventory Solution plug-in.

N/A

 

When you gather inventory on Windows Embedded Standard 7 SP1, error messages are logged.

When you gather inventory on Windows Embedded Standard 7 SP1 client computers, the following error is recorded on Notification Server logs:

 Column 'Paging Files' does not allow nulls.

N/A

 

 

Table 1-6                     Known issues in Pluggable Protocol Architecture

Issue

Description

Article link

.Net warning messages are displayed during the PPA plug-in installation.

When you install the PPA plug-in on a Windows Embedded Standard 7 SP1 client computers, the Interactive Services Detection warning message is displayed. 

To continue the plug-in installation, in the Interactive Services Detection, click Return now.

N/A

 

 

Table 1-7                     Known issues in Patch Management

Issue

Description

Article link

During Patch Management plug-in uninstallation, an error message is logged.

When you uninstall the Patch Management plug-in on a Windows Embedded Standard 7 SP1 client computer, the following error message is logged:

Failed to get Altiris Agent: 0x80070426 (The service has not been  started)

This issue does not affect any functionality.

N/A

 

 

Table 1-8                     Known issues in Software Management

Issue

Description

Article link

Managed Software Delivery policy does not create the required virtual layers.

When you run a managed software delivery policy that installs the software into a virtual layer, the layer is not created on Windows Embedded Standard 7 SP1 client computers.

N/A

 

The Source Path Update Task fails on computers running Windows 7 Embedded operating system.

On computers running Windows 7 Embedded operating system, the Source Path Update Task fails with return code = 1 failure message.

N/A

 

 

Other things to know about Windows Embedded Standard 7 SP1

These are the things to know about management of Windows Embedded Standard 7 SP1 computers:

Table 1-9                     Other things to know about Windows Embedded Standard 7 SP1

Issue 

Description

Article link

Unsupported IT Management Suite components.

These IT Management Suite components are not supported for Windows Embedded Standard 7 SP1 client computers:

  • Deployment Solution

N/A

Unsupported operating system features.

The following features of Windows Embedded Standard 7 SP1 are not supported:

  • Enhanced write filter
  • File-based write filter
  • Hibernate Once/Resume Many

N/A

 

Effects of Applocker.

Depending on the configuration, the Applocker can block Symantec Management Agent. 

To avoid those issues, make sure that Appblocker is not configured to block Symantec Management Agent or other Symantec software.

N/A

 

Effects of Keyboard Filter.

Depending on the configuration, the Keyboard Filter may cause the command-line actions, modifications of registry or user input fields to be unresponsive.

To avoid those issues, make sure that Keyboard Filter is configured properly.

N/A

 

Effects of Registry filter.

The Registry Filter feature may affect the functionality of Symantec Management Agent. In case of an unexpected shutdown, it might cause data loss.

N/A