While attempting to reinstall the CA SDM ODBC server (CA Service Desk Manager ODBC Data Access) service and ODBC client (CA Service Desk Manager ODBC Agent) service via the OA60_SERVER_SETUP and OA60_CLIENT_SETUP commands, the following error is received
C:\Program Files (x86)\CA\Service Desk Manager\add-ons>oa60_server_setup
10.3.2.3-2 Copying agent service template...
ERROR: command failed: "C:\Program Files (x86)\CA\Service Desk Manager\add-ons\oaserver60\admin\oaclasil.exe" -e "C:\Users\XXXXX\AppData\Local\Temp\oaserver.log" -dbg ServiceTemplateCopy OA6_Agent "C:\Program Files (x86)\CA\Service Desk Manager\add-ons\oaserver60\cfg\oadm_ori.ini" "C:\Program Files (x86)\CA\Service Desk Manager\add-ons\oaserver60\cfg\oadm.ini"
[OpenAccess error 5531] Too many parameters specified.
As stated in TEC603601, this is a result of Windows 8.3 directory/file notation.
As indicated in the CA SDM Release Notes documentation, it is mandatory to enable 8.3 directory/file notation on Windows prior to the CA SDM installation.
To verify if Windows 8.3 directory/file notation is indeed enabled, the Microsoft FSUTIL command can be used.
C:\Program Files (x86)\CA\Service Desk Manager>FSUTIL.EXE 8dot3name query C: The volume state for Disable8dot3 is 0 (8dot3 name creation is enabled). The registry state of NtfsDisable8dot3NameCreation is 2, the default (Volume level setting).
Based on the above two settings, 8dot3 name creation is enabled on C:.
If Windows 8.3 directory/file notation is NOT enabled, you must uninstall CA SDM (including deleting the CA SDM installation directory - NX_ROOT), enable 8.3 directory/file notation and then reinstall CA SDM. For the steps to enable 8.3 directory/file notation within the Windows Server OS, please contact your Windows Administrator or refer to the Online Help and support documentation for your Windows Operating System.
If you have confirmed that Windows 8.3 directory/file notation IS enabled, try the following: