Unable to get License information. (error code: 8010)

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Article ID: 184939

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Updated On:

Products

Endpoint Protection Mobile

Issue/Introduction

Apply Endpoint Protection Mobile (SEP Mobile) license to the ICDm under ICDm>Settings>Subscriptions.

Error Unable to get License information. (error code:8010)

Cause

SEP Mobile license activation is not required. At the time of purchase a SEP Mobile environment/tenant is provisioned.

Resolution

Do not apply SEP Mobile licensing to the ICDm.

Login directly to the SEP Mobile Management Console (MC)