Unable to get License information. (error code: 8010)

Products

• Endpoint Protection Mobile

Issue/Introduction

Apply Endpoint Protection Mobile (SEP Mobile) license to the ICDm under ICDm>Settings>Subscriptions.

Error Unable to get License information. (error code:8010)

Cause

SEP Mobile license activation is not required. At the time of purchase a SEP Mobile environment/tenant is provisioned.

Resolution

Do not apply SEP Mobile licensing to the ICDm.

Login directly to the SEP Mobile Management Console (MC)