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Licensing issue

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Article ID: 184938

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Updated On:

Products

Cloud Secure Web Gateway - Cloud SWG ProxyAV Software - AVOS ProxySG Software - SGOS

Issue/Introduction

Expired licensing issue

Resolution

Network Protection:

Due to problems with our backend licensing systems, some issues were experienced for some customers leading appliances no longer functioning. This should now be addressed and if you do encounter any problems, please contact our Customer Care Team at:

1 800 342 0652

Alt : 1 520 477 3022

For TP and IP products:

New licenses have been posted on the MYSYMANTEC portal for customers with existing licenses expiring on January 31, 2020. This new license should be installed when possible. Please see the following KB article, which explains how to download and apply the new license :

https://support.symantec.com/ca/en/article.INFO5632.html

Should you continue to encounter problems related to licensing, please contact our Customer Care Team using the following numbers:

1 800 342 0652

Alt : 1 520 477 3022

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