Information Centric Analytics (ICA) is integrated with ServiceNow. The ServiceNow Importer fails when run either manually from a command line or via a SQL Server Agent job and returns either of the following errors:
Unexpected character encountered while parsing value: <string>Maximum execution time exceeded
Version : 6.x
Component : ServiceNow Import Utility
Reduce the ApiPageSize value in the importer's configuration file. This file is typically located in the following path:
<path>\Program Files\Bay Dynamics\ServiceNow\ServiceNowImporter.exe.config
To assist with troubleshooting, set the DebugApiResponse setting in the importer's configuration file to True to capture incoming API JSON responses.