ICA ServiceNow Importer Job Failing

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Article ID: 184931

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Updated On:

Products

Information Centric Analytics Data Loss Prevention Core Package

Issue/Introduction

The ICA ServiceNow Importer job is failing intermittently. 

"Unexpected character encountered while parsing value: }".

Cause

Watermark values GET Requests values were set too high.

Environment

ICA 6.5.2.2

Resolution

One solution is: 

In the Risk Fabric UI, the watermark date was reset to where the failures in the SQL logs for the job showed up first. Then the watermark value was set down to 2500 to reduce some of the GET requests. API debug logging was also to false. Manual execution of the importer job completed successfully, and subsequent automated executions also were successful.