Uninstall of Mac agent on Catalina fails.

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Article ID: 184922

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Updated On:

Products

Data Loss Prevention Endpoint Prevent Data Loss Prevention Enforce

Issue/Introduction

 You are trying to remove the Symantec Data Loss Prevention (DLP) Endpoint Agent from a MAC Catalina system and getting the following error:

"Uninstall_agent can't be opened because Apple cannot check it for malicious software"

 

Cause

Gatekeeper is blocking the uninstall application

Resolution

To resolve the issue perform the following steps:

1. open terminal

2.sudo spctl --add <path to uninstall_agent>/uninstall_agent

3. Try the uninstall again which should now complete.

 

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