ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Uninstall of Mac agent on Catalina fails.

book

Article ID: 184922

calendar_today

Updated On:

Products

Data Loss Prevention Endpoint Prevent Data Loss Prevention

Issue/Introduction

 Attempting to remove the Symantec Data Loss Prevention (DLP) Endpoint Agent from a MAC Catalina (10.15.7) system results in the following error:

"Uninstall_agent can't be opened because Apple cannot check it for malicious software"

 

Cause

Gatekeeper is blocking the uninstall application

Resolution

To resolve the issue perform the following steps:

1. open terminal

2.sudo spctl --add <path to uninstall_agent>/uninstall_agent

3. Try the uninstall again which should now complete.

 

Attachments