Endpoint Protection for Linux fails to launch client GUI or tray icon on RHEL 8

book

Article ID: 184913

calendar_today

Updated On:

Products

Endpoint Protection

Issue/Introduction

SEP (Symantec Endpoint Protection) for Linux fails to launch client GUI or tray icon on RHEL 8.

Errors are displayed in /var/log/messages and at command line when attempting to run savtray process.

The SEP command line and other logging indicates SEP is otherwise functioning correctly.

Normally SEP will display a tray icon after login and will open a GUI when commanded. In this case there is no tray icon displayed even after restart and login and there is no response when running "Symantec Endpoint Protection".

If /opt/Symantec/symantec_antivirus/savtray is run from command line the following error will be displayed:

Floating point exception (core dumped)

Other example errors from /var/log/messages:

kernel: traps: savtray[21664] trap divide error ip:566e6940 sp:ffdda2b0 error:0 in savtray[565ea000+62900
...
systemd-coredump[21712]: Process 21664 (savtray) of user 1000 dumped core.#012#012Stack trace of thread 2

Cause

This will occur when using SEP with the Standard (Wayland) display servers with RHEL 8.

Resolution

SEP will otherwise function normally via the command line and as indicated in logging.

Workarounds for the missing GUI:

  • Use one of the Classic (X11) display server choices, made at login screen by selecting gear icon before entering password, or...
  • View SEP status in log files and use the SEP command line functions. 

{KNOWN_ISSUE.EN_US}