Data Loss Prevention Enforce ReinstallationResourcesUtility returned exit code -1

Products

• Data Loss Prevention Enforce

Issue/Introduction

The EnforceReinstallationResources.zip file is used as part of the installation process when migrating a Symantec Data Loss Prevention (DLP) Enforce installation to another server and reconnecting an existing Oracle database to the Enforce server. An error occurs during the installation of Enforce if the directory names in the EnforceReinstallationResources.zip file are not all lowercase.

MSI (s) (54:20) [10:04:41:121]: Invoking remote custom action. DLL: C:\windows\Installer\MSI513F.tmp, Entrypoint: unpackReinstallationResourcesFile
Process wrote to standard output:
Process wrote to standard error: java.lang.IllegalArgumentException: E:\Program Files\Symantec\DataLossPrevention\EnforceServer\15.x\Protect\config\CryptoMasterKey.properties is not a directory
    at com.symantec.dlp.ReinstallationResourcesUtility.ZIPUtilities.extractDirectoryFromZIP(ZIPUtilities.java:43)
    at com.symantec.dlp.ReinstallationResourcesUtility.ReinstallationResourcesUtility.importReinstallationResources(ReinstallationResourcesUtility.java:79)
    at com.symantec.dlp.ReinstallationResourcesUtility.ReinstallationResourcesUtility.main(ReinstallationResourcesUtility.java:162)

Error unpacking reinstallation resources file: ReinstallationResourcesUtility returned exit code -1

Resolution

Recreate the EnforceReinstallationResources.zip file with lowercase directory names.