The following lines are being reported in the user_syslog_unfiltered log file:
Jan 15 05:22:38 pe-oclcdc03a-06 download_trust.py[61868]: [E] Trust package verification failed. Contact Support.
Jan 15 20:57:48 pe-oclcdc03a-06 download_trust.py[19862]: [E] Trust package verification failed. Contact Support.
Jan 15 05:22:38 pe-oclcdc03a-06 download_trust.py[61868]: [E] Trust package verification failed. Contact Support.
Jan 15 20:57:48 pe-oclcdc03a-06 download_trust.py[19862]: [E] Trust package verification failed. Contact Support.
Occasionally a Trust Package may fail verification. We have seen this before in the field. It is usually an issue that is resolved quickly.
An SSLv deployed, configured to Auto-update the Symantec Trust Package. This error may occur when manually updating Symantec Trust Package.
Since the automatic update of the Trust Package on the SSLv happens only once a week, the user can manually update the package and have this corrected. After manually updating the Trust Package, verify the package update was successful by looking in the user_unfiltered_syslog or the system log in the GUI. If the issue persists, please contact support for further investigation.