Error in the user_syslog_unfiltered file: [E] [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed.

Products

• SSL Visibility Appliance Software

Issue/Introduction

The following message is seen in the user_syslog_unfiltered file on an SSLv:

Jan  9 16:30:00 ssl_visibility.com stats_export[141655]: [E] [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:579)

Jan  9 16:30:00 ssl_visibility.com stats_export[141655]: [E] Export failed, could not retrieve upload path from config path https://10.x.x.x:9010/pdm/config/102/Ebgk3a2ZKTq85AG7o175Ip2ZYBcoz2S9

This may also result in a high load condition.

 

The following message can be seen in the user_syslog_unfiltered file:

Jan  9 16:30:00 ssl_visibility.com stats_export[141655]: [E] [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:579)

Jan  9 16:30:00 ssl_visibility.com stats_export[141655]: [E] Export failed, could not retrieve upload path from config path https://10.x.x.x:9010/pdm/config/102/Ebgk3a2ZKTq85AG7o175Ip2ZYBcoz2S9

 

Cause

This error indicates there is a problem with the Management Center certificate.  It should be reviewed for expiration or any cert in its CA path is not expired.  After replacing the certificate the SSLv will need to be removed and readded to the Management Center.

Environment

SSL Visibility working in conjuction with Management Center.

Resolution

Verify that the Management Center certificate and CA in its path are valid.