ICA File based data integration not working

Products

• Information Centric Analytics
• Data Loss Prevention Core Package

Issue/Introduction

File Integration Wizard does not locate and cannot access local file store for import

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Status:500

Status Text: Internal Server Error

Error: An error has occurred

Error ID: 21060

Cause

UNC path, Source File Directory and the Download Directory were not setup correctly

Environment

6.5.2.x

Resolution

Need setup via a UNC path, also need the Source File Directory and the Download Directory to be different