Endpoint Protection for Linux AutoProtect shows as malfunctioning after upgrade to 14.2 RU1

Products

• Endpoint Protection

Issue/Introduction

Symantec Endpoint Protection (SEP) for Linux AutoProtect shows as malfunctioning after upgrade from 12.1 RU6 MP10 to 14.2 RU1.

 

chkconfig command shows following SEP daemons but there is no "autoprotect" daemon.

 

rtvscand        0:off 1:off 2:on 3:on 4:on 5:on 6:off

smcd            0:off 1:off 2:on 3:on 4:on 5:on 6:off

symcfgd        0:off 1:off 2:on 3:on 4:on 5:on 6:off

Environment

RedHat Enterprise Linux 7.3 (kernel 3.10.0-514.el7.x86_64)

Upgrade SEP for Linux client from 12.1 RU6 MP10 to 14.2 RU1.

 

Resolution

Symantec is aware of this issue and will update this document when a solution becomes available.

 

Workaround:

To prevent this issue from happening, uninstall SEP 12.1 RU6 MP10 client first then reboot OS once and install SEP 14.2 RU1 client.

If you already upgrade to 14.2 RU1 and the issue is happening, run following command to let autoprotect service enable and run at OS boot up.

chkconfig --add autoprotect
systemctl stop symcfgd
systemctl start autoprotect
​systemctl start smcd

Then reboot OS once and make sure this issue is resolved.