Endpoint Protection for Linux AutoProtect shows as malfunctioning after upgrade to 14.2 RU1

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Article ID: 184855

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Symantec Endpoint Protection (SEP) for Linux AutoProtect shows as malfunctioning after upgrade from 12.1 RU6 MP10 to 14.2 RU1.

 

chkconfig command shows following SEP daemons but there is no "autoprotect" daemon listed.
 
rtvscand        0:off 1:off 2:on 3:on 4:on 5:on 6:off
smcd            0:off 1:off 2:on 3:on 4:on 5:on 6:off
symcfgd        0:off 1:off 2:on 3:on 4:on 5:on 6:off

Environment

RedHat Enterprise Linux 7.3 (kernel 3.10.0-514.el7.x86_64)

Upgrade SEP for Linux client from 12.1 RU6 MP10 to 14.2 RU1.

 

Resolution

This issue is fixed in Symantec Endpoint Protection 14.3 RU1 or later.  For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec Endpoint Protection.

 

Workaround:

To prevent this issue from happening, uninstall SEP 12.1 RU6 MP10 client first then reboot the OS and install SEP 14.2 RU1 client.

If you've already upgraded to 14.2 RU1 and the issue is still occurring, run the following commands to enable the auto-protect service at OS boot up.

chkconfig --add autoprotect
systemctl stop symcfgd
systemctl start autoprotect
​systemctl start smcd

After running the commands above, reboot the OS and check if this issue is resolved.

Additional Information

ESCRT-2978