Endpoint Protection for Linux AutoProtect shows as malfunctioning after upgrade to 14.2 RU1

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Article ID: 184855

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Symantec Endpoint Protection (SEP) for Linux AutoProtect shows as malfunctioning after upgrade from 12.1 RU6 MP10 to 14.2 RU1.

 

chkconfig command shows following SEP daemons but there is no "autoprotect" daemon.
 
rtvscand        0:off 1:off 2:on 3:on 4:on 5:on 6:off
smcd            0:off 1:off 2:on 3:on 4:on 5:on 6:off
symcfgd        0:off 1:off 2:on 3:on 4:on 5:on 6:off

Environment

RedHat Enterprise Linux 7.3 (kernel 3.10.0-514.el7.x86_64)

Upgrade SEP for Linux client from 12.1 RU6 MP10 to 14.2 RU1.

 

Resolution

This issue won't be fixed in SEP for Linux 14.x product line (latest SEP for Linux version is 14.3.1169.0100 (14.3 MP1)). 

SEP 14.3 RU1 (14.3.3384.1000) and greater includes the new Symantec Linux Agent.

 

Workaround:

To prevent this issue from happening, uninstall SEP 12.1 RU6 MP10 client first then reboot OS once and install SEP 14.2 RU1 client.

If you already upgrade to 14.2 RU1 and the issue is happening, run following command to let autoprotect service enable and run at OS boot up.

chkconfig --add autoprotect
systemctl stop symcfgd
systemctl start autoprotect
​systemctl start smcd

Then reboot OS once and make sure this issue is resolved.

Additional Information

ESCRT-2978