Sorry, access to mobile endpoint management requires a valid Endpoint Security license

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Article ID: 184800

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Updated On:

Products

Endpoint Protection Mobile Endpoint Security

Issue/Introduction

Use the ICDm product switcher to navigate from SEP to SEP Mobile
Product switching in ICDm from SEP or another product to SEP Mobile

Sorry, access to mobile endpoint management requires a valid Endpoint Security license

Cause

The product switch in ICDm to SEP Mobile requires Symantec Endpoint Security Licensing to be applied to the ICDm domain you are currently logged into.

Resolution

Legacy SEP 15 licensing is not expected to allow ICDm switching to SEP Mobile Management Console (MC). A SES license is required.

To check if you using legacy SEP 15 licensing Navigate to ICDm>Settings>Subscriptions.

Legacy SEP 15 licensing will display as Symantec Endpoint Protection and SES licensing will appear as Symantec Endpoint Security.

If you have SES licensing, please ensure you are using the domain with the SES licensing applied before making the switch.

If you have legacy SEP 15 licensing, this is the expected behavior.

SEP Mobile licensing cannot be applied to the ICDm.