Protection for SharePoint Servers does not show real-time scanning statistics for real-time scanning

Products

• Protection for SharePoint Servers

Issue/Introduction

In the Symantec Protection for SharePoint Servers (SPSS) console, when looking at the scan engines and their statistics under "List and Edit Registered Symantec Protection Engines" during real-time scanning, statistics do not update

In contrast to this, statistics do update when performing a manual or scheduled scan:

Cause

These two situations are different due to how SPSS receives the file for scanning from SharePoint via VSAPI.

Resolution

This behavior is expected and does not indicate that SPSS or the Protection Engine scanner are malfunctioning.