DLP Email response rule for CASB BOX incident is not working when Application name variable is added to the configuration

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Article ID: 184767

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

You are testing a Symantec Data Loss Prevention (DLP) notify/email response rule when an incident for CASB/BOX is generated. The response rule works fine with most of the configurations however, the Application Name variable does not work.

With the Application Name variable added to the response rule, the email notification will work but it contains an error instead of what you have configured the email to say.

1807 response rule processing execution failed error executing command notify

Cause

Known Issue.

Environment

DLP 15.5.x

Resolution

This will be fixed with DLP 15.7.

Workaround is to remove the Application Name variable from the configuration.