Logs from Cloud Service for Email server

Products

• Data Loss Prevention Cloud Service for Email
• Data Loss Prevention Cloud Package
• Data Loss Prevention Cloud Detection Service
• Data Loss Prevention Cloud Detection Service for ICAP
• Data Loss Prevention Cloud Detection Service for REST

Issue/Introduction

You want to know if there is a process for getting logs from the Cloud Detection Service, e.g., your Cloud Email server.

Environment

Any of the hosted servers in the Data Loss Prevention Cloud Detection Service

Resolution

There is no process of getting logs from the CDS Cloud Service for Email.

Logs are only available to the Cloud Operations and Engineering teams at Broadcom. If there is a case which requires it, the logs are analyzed by those teams who work with support and the customer to resolve issues.