Domain portion of FQDN must be manually applied to download the SEPM Console in some situations

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Article ID: 184737

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Updated On:

Products

Endpoint Protection

Issue/Introduction

You're navigating the SEPM home page to download the SEPM Console. For example:

You start here: http://sepm.test.com:9090 and directed here: http://sepm:9090/clientpkg/downloadJWS.html, to where you are directed here: http://sepm:9090/symantec.html, and to where you can download the SEPM console, here: http://sepm:9090/servlet/JnlpServlet?osSF=true and these URL's are inaccessible without the FQDN in the URL.

 

Depending on the environment sometimes the pages you are directed to are inaccesible without the FQDN.

Cause

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Environment

14.2 RU1 MP1

Resolution

In these situations manually append the domain portion of the FQDN for these URL's to work and to download the SEPM console. Example

http://sepm.test.com:9090/clientpkg/downloadJWS.html

http://sepm.test.com:9090/symantec.html

http://sepm.test.com:9090/servlet/JnlpServlet?osSF=true