Domain portion of FQDN must be manually applied to download the SEPM Console in some situations

Products

• Endpoint Protection

Issue/Introduction

You're navigating the SEPM home page to download the SEPM Console. For example:

You start here: http://sepm.test.com:9090 and directed here: http://sepm:9090/clientpkg/downloadJWS.html, to where you are directed here: http://sepm:9090/symantec.html, and to where you can download the SEPM console, here: http://sepm:9090/servlet/JnlpServlet?osSF=true and these URL's are inaccessible without the FQDN in the URL.

 

Depending on the environment sometimes the pages you are directed to are inaccesible without the FQDN.

Environment

14.2 RU1 MP1

Cause

Symantec is aware of this issue and will update this article when a solution becomes available. Click the Subscribe to this Article button to be notified of future updates through email.

Resolution

In these situations manually append the domain portion of the FQDN for these URL's to work and to download the SEPM console. Example

http://sepm.test.com:9090/clientpkg/downloadJWS.html

http://sepm.test.com:9090/symantec.html

http://sepm.test.com:9090/servlet/JnlpServlet?osSF=true