How to delete dead Synchronization Groups

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Article ID: 184736

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Updated On:

Products

Symantec Products

Issue/Introduction

Trying to configure a new Gateway with a new Synchronization group and getting error when running an ldap sync:

LDAPSync 0 0 0  "actor=LDAPSyncService,text=<< \"
{\"_status\":{\"statusCode\":24635\,\"statusMessage\":\"Resource limit reached.\"}\,\"keyValuePairs\":
[{\"keyValuePair\":{\"key\":\"EG-93698eb0-e043-11e9-93f3-
cb14f9240108\"\,\"value\":\"Waiting###1569567900###10.36.0.4###VIP_EG_CAN\"}}]}\",op=Synchronization"
SPLUNK logs show the same:
	
[2019-09-27 09:00:30.439][INFO][TID:vipusEF9A7D6F5DAEA488][RID:cea0546a5f82f3a53213d324899ae6ff]
[OP:KeyValuePairs][IP:72.55.152.248][PORT:][JH:57803755]
[REQUEST_ID:EG_984_IP_10_36_0_4_SID_1569574829] Max allowed [25] key-value pair count reached.

Cause

With the dead sync groups we have reached the 25 count limit

Environment

You can configure LDAP Directory Synchronization Service on multiple VIP Enterprise Gateway servers. The VIP Service supports a maximum of 24 instances of LDAP Synchronization service from a VIP account" 

Resolution

To remove the dead Sync Groups from your account you can go to the new Gateway UI under Settings>System Settings and assign the dead sync group to the new Gateway and restart the Ldap DirSync Service.  Then change the Synchronization Cluster to the new name you wish to use and restart the Ldap DirSync Service again.