Roaming Captive Portal prompt when egress IP is not defined on the Web Security Service Portal

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Article ID: 184712

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Updated On:

Products

Web Security Service - WSS

Issue/Introduction

Roaming Captive Portal prompts user for credentials when trying to go to a site.

Cause

If a user tries to reach proxy.threatpulse.net from a location that is not defined in the Web Security Service (WSS) portal as a network location, a Roaming Captive portal prompt will appear.

Environment

Web Security Service

Resolution

Add egress IP of user location as a network location in WSS portal:

Service> Network > Location > Add Location:

  • Complete the mandatory data (Location name, Access method, Estimated Users, Country, Time Zone) and Save.