IT Analytics Report Server Generating an Encryption Error

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Article ID: 184678

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Updated On:

Products

Information Centric Analytics Data Loss Prevention Core Package

Issue/Introduction

Information Centric Analytics (ICA)

 When clicking on any report or dashboard an error is displayed.
 

The report server cannot decrypt the symmetric key that is used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. (rsReportServerDisabled) 
For more information about this error navigate to the report server on the local server machine, or enable remote errors
 

Cause

The encryption keys were corrupted.

Environment

IT Analytics For DLP 2.9

Resolution

We reinstalled IT Analytics and then were able to us the SQL Server Reporting Services tool to delete the encryption key and rebuild a new one.