Encryption error when viewing dashboards and reports
Article ID: 184678
Updated On:
Products
IT Analytics
Issue/Introduction
When clicking on any report or dashboard, the following error is displayed:
The report server cannot decrypt the symmetric key that is used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. (rsReportServerDisabled)
For more information about this error navigate to the report server on the local server machine, or enable remote errors.
Cause
The Microsoft SQL Server Reporting Services (SSRS) encryption keys for IT Analytics are corrupted.
Environment
Release: 2.9.x
Component: Microsoft SQL Server Reporting Services
Resolution
If a backup of the site's encryption key is not available, use the Reporting Services Configuration Manager utility to delete and re-create the site's encryption key. To do this, follow the instructions provided in the following Microsoft KB article:
Feedback
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