Job processing fails for steps 16,18,19,20,22,23,25,26,27,28. along with The proxy account getting locked.

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Article ID: 184667

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Updated On:

Products

Information Centric Analytics Data Loss Prevention Core Package

Issue/Introduction

Job processing fails for steps 16,18,19,20,22,23,25,26,27,28. along with The proxy account getting locked.

The job failed.  Unable to determine if the owner (Domain\Admin User Account Name) of job RiskFabric Processing has server access (reason: Could not obtain information about Windows NT group/user 'Domain\Admin User Account Name', error code 0x5. [SQLSTATE 42000] (Error 15404)).  NOTE: Failed to notify 'SQL Job Administrators' via email.

The proxy account getting locked.

[298] SQLServer Error: 15404, Could not obtain information about Windows NT group/user 'Domain\Admin User Account Name', error code 0x5. [SQLSTATE 42000] (ConnIsLoginSysAdmin)

Cause

The proxy account was not part of JobOwner.
In ICA Console the password box was empty.

Environment

Information Centric Analytics 6.5.2

Resolution

Assigned the JobOwner for the proxy account.
Add the password for the user in ICA Console.