The certificate Authority keystore is missing or corrupt when registering an Endpoint Server
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The certificate Authority keystore is missing or corrupt when registering an Endpoint Server

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Article ID: 184664

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

Symantec Data Loss Prevention (DLP)
Endpoint Detection Server

"The certificate Authority keystore is missing or corrupt. Please repair the keystore for success." 
Red banner when trying to register an Endpoint Server.
It happened at when clicking in the Add server--> Software type and select Endpoint server.

"The certificate Authority keystore is missing or corrupt. Please repair the keystore for success." 

Cause

The root certificate certificate_authority_vx.jks file was modified and/or replaced.

Resolution

Delete all certificates from the ..Installationpath/protect/keystore and restart the Vontu monitor controller.
This step will recreate a new root certificate with a new version number.