Data Loss Prevention Detection Server Migration Utility Fails on RHEL

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Article ID: 184658

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Updated On:

Products

Data Loss Prevention

Issue/Introduction

Migration Previous version detection server

DLP (Data Loss Prevention) Detection Server upgrade from 14.x to 15.5

 

 

***MigrationUtility.log***

pointing to /etc path:
FINE: Installation enumerator "Linux Install4J Installation Enumerator" found "0" installations
Jul 27, 2019 1:26:02 AM com.symantec.dlp.migrationcommon.implementations.linux.RPMInstallationsEnumerator getInstallationsInDirectory
INFO: Directory /etc/Symantec/Data Loss Prevention/Detection Server does not exist
Jul 27, 2019 1:26:02 AM com.symantec.dlp.migrationcommon.implementations.linux.RPMInstallationsEnumerator getInstallationsInDirectory
INFO: Directory /etc/Symantec/Data Loss Prevention/Enforce Server does not exist
Jul 27, 2019 1:26:02 AM com.symantec.dlp.migrationcommon.implementations.linux.RPMInstallationsEnumerator getInstallationsInDirectory
INFO: Directory /etc/Symantec/DataLossPrevention/EnforceServer does not exist
Jul 27, 2019 1:26:02 AM com.symantec.dlp.migrationcommon.implementations.AllInstallationsEnumerator getInstallations
FINE: Installation enumerator "RPM Installations Enumerator" found "1" installations

Cause

Missing install4j folders/files structure at the previous version

Environment

OS: RHEL 7.4

Resolution

Copied content to below:

/root/.java/.userPrefs/com/install4j
/root/.java/.userPrefs/com/install4j/installations
/root/.java/.userPrefs/com/install4j/prefs.xml
/root/.java/.userPrefs/com/install4j/installations/prefs.xml