Windows System Assessment Scan failing on all endpoints with exit code 4

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Article ID: 184636

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Updated On:

Products

Patch Management Solution for Windows

Issue/Introduction

You are on PM Import version 7.3.361 or earlier and do not run PM Import daily or the import has been failing.

Error from C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software 
Delivery\{6D417916-467C-46A7-A870-6D86D9345B61}\cache\STPatchAssessment.log:

2019-07-17T15:51:33.3446136Z 1bc0 E GuardBoundary.h:39 
patchScanEngine::CScanner92::CScanner92InterfaceImpl::Initialize invalid 
operation: class STCore::CInvalidOperationException at Opc.cpp:1522: Signing certificate 
validation failed in 'C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software 
Delivery\{6D417916-467C-46A7-A870-6D86D9345B61}\cache\WindowsPatchData.zip'.

 

From agent logs:

Patch Windows System Assessment Scan Tool Package' executed, exit 
code=4

Cause

A signing eradicate expired on 7/17/2019 used to sign WindowsPatchData.zip (scan tools) and PM Import has not ran after 7/11/2019 due to operational configuration or is failing.

Environment

Patch Management Solution any version

Resolution

Run a new PM Import and verify that the version is 7.3.362 or greater. The agents will download the new tools at the next scheduled Windows System Assessment Scan .