Sharepoint scans fail on some items

Products

• Data Loss Prevention Network Discover

Issue/Introduction

You are scanning Sharepoint a file repsository. The connection to the share is working, and many files are scanning without issue, however some files return an unknown error and the scan continues;

Date: 15/05/2019 10:47:38

Class: com.symantec.dlp.sharepoint.connector.exception.SharePointExceptionHandler

Method: throwException

Level: SEVERE

Message:  discover.statusMessage.INVALID_URL

com.symantec.dlp.sharepoint.connector.exception.SharePointBaseException: discover.statusMessage.INVALID_URL

       at com.symantec.dlp.sharepoint.connector.exception.SharePointExceptionHandler.throwException(SharePointExceptionHandler.java:108)

       at com.symantec.dlp.sharepoint.connector.exception.SharePointExceptionHandler.throwException(SharePointExceptionHandler.java:151)

       at com.symantec.dlp.sharepoint.connector.soap.SharePointSOAPWSInvoker.getUserCollectionFromSiteWS(SharePointSOAPWSInvoker.java:356)

       at com.symantec.dlp.sharepoint.connector.soap.SharePointUserGroupDirectory.getUserCollectionFromSite(SharePointUserGroupDirectory.java:37)

       at com.symantec.dlp.sharepoint.connector.provider.impl.SharePointSOAPWSProvider.getUserCollectionFromSite(SharePointSOAPWSProvider.java:321)

       at com.symantec.dlp.sharepoint.connector.provider.impl.SharePointSOAPWSProvider.getChildren(SharePointSOAPWSProvider.java:136)

Environment

14.x, 15.x 

Cause

The files are locked by the SharePoint administrator.

Resolution

Ignore the errors in the file scan or exclude them from future scans