"An error has occured that prevents the data displaying" when importing software to the software library after changing the application identity

Products

• Software Management Solution

Issue/Introduction

After changing the application identity (AppID), when attempting to import software into the Software Library the message  "an error has occured that prevents the data displaying" is presented.

The Import Software page displays:

"An error has occured that prevents the data displaying. Check server logs for details." error message.

Notification Server logs will show entries of:

WebApi Controller failure.
Access to the path '\\SMP Name\softwarelibrary\GUID' is denied.

Cause

The AppID does not have sufficient permissions to the Software Library share.

Resolution

Grant the AppID Full Control permissions to the to the Software Library folder.