Unable to install DLP Agent on Windows with local admin login.

Products

• Data Loss Prevention Endpoint Prevent

Issue/Introduction

DLP agent was not getting installed even after having admin privileges. Can occur with newer versions as well.

MSI (s) (50:C0) [17:44:32:911]: Source type from package 'AgentInstall64_15_0.msi': 0

MSI (s) (50:C0) [17:44:32:911]: SECREPAIR: Hash Database: C:\windows\Installer\SourceHash{EA83ED79-E1E7-4C7E-8B92-8DD2B2634FC9}

MSI (s) (50:C0) [17:44:32:932]: Note: 1: 2203 2: C:\windows\Installer\SourceHash{EA83ED79-E1E7-4C7E-8B92-8DD2B2634FC9} 3: -2147287037

MSI (s) (50:C0) [17:44:32:932]: SECREPAIR: Error in CreateDatabase for write

MSI (s) (50:C0) [17:44:32:932]: SECUREREPAIR: SecureRepair Failed. Error code: 89bD2CEF5A0

Action start 17:44:32: ResolveSource.

MSI (s) (50:C0) [17:44:32:932]: Product: AgentInstall64_15_0 -- Error 2203.The process cannot access the file because another process has locked a portion of the file.

Error 2203.The process cannot access the file because another process has locked a portion of the file.

Action ended 17:44:32: ResolveSource. Return value 3.

Action ended 17:44:32: INSTALL. Return value 3.

Cause

The Windows system variable for the TEMP and/or TMP directory is pointing to a non-existent path. 

Resolution

Correct the system variables as follows:

Right-click Computer and select Properties.

Click Advanced system settings.

Click the Advanced tab.

Click Environment Variables.

Change the system variable value for TEMP and TMP to C:\Windows\TEMP and save the changes.

Reboot the system.

The Symantec DLP client should be installed successfully.