Browsing the Manage > Software page, the error “An error has occurred that prevents the data displaying. Check server logs for details.” is seen after clicking on a software filter.
Error displaying in the console:
"An error has occurred that prevents the data displaying. Check server logs for details." will be displayed in the middle pane.
Entry in the SMP Logs:
Failed to run filter.
IsHierarchy
[System.IndexOutOfRangeException @ System.Data]
at System.Data.ProviderBase.FieldNameLookup.GetOrdinal(String fieldName)
at System.Data.SqlClient.SqlDataReader.GetOrdinal(String name)
at System.Data.SqlClient.SqlDataReader.get_Item(String name)
at Altiris.NS.Services.CoreServices.DAL.SoftwareComponentFilterDataProcessor.Read(List`1 re, IDataReader reader)
at Altiris.NS.DataAccessLayer.Implementation.Altiris_NS_Services_CoreServices_DataAccessLayerCoreServicesDAL.spAC_FilterAndGetSoftwareResourcesDataWithTrustee__F(String resourceGuidList, String typeGuidList, String trusteeList, Int32 sortOrder, Boolean isAdmin, Boolean& hasMixedResources, Int32 _outerBatchSize)
at Altiris.NS.DataAccessLayer.Implementation.Altiris_NS_Services_CoreServices_DataAccessLayerCoreServicesDAL.spAC_FilterAndGetSoftwareResourcesDataWithTrustee__F(String resourceGuidList, ICollection`1 typeGuidList, String trusteeList, Int32 sortOrder, Boolean isAdmin, Boolean& hasMixedResources, Int32 _outerBatchSize)
at Altiris.NS.DataAccessLayer.Implementation.Altiris_NS_Services_CoreServices_DataAccessLayerCoreServicesDAL.spAC_FilterAndGetSoftwareResourcesDataWithTrustee(ICollection`1 resourceGuidList, ICollection`1 typeGuidList, String trusteeList, Int32 sortOrder, Boolean isAdmin, Boolean& hasMixedResources)
at Altiris.NS.Services.CoreServices.Providers.SoftwareFilterDataProvider.GetDataWithScoping(Boolean& bHasMixedResources)
at Altiris.NS.Services.CoreServices.Providers.FilterDataView.GetData(IFilterDataProvider dataProvider)
at Altiris.NS.Services.CoreServices.ResourceService.EvaluateFilter(RunFilterData runData)
at Altiris.NS.Services.CoreServices.ResourceService.RunFilter(RunFilterData runData)
SMP 8.1 RU7
Unknown.
Reconfigure the ITMS Management Views using the Symantec Installation Manager (SIM)