Elastica Reach Agent installation error

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Article ID: 184548

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Updated On:

Products

CASB Security Standard CASB Security Premium CASB Security Advanced CASB Audit CASB Gateway CASB Gateway Advanced Data Loss Prevention Cloud Package

Issue/Introduction

Running the Reach Agent installer fails with an error after inputting the license key. 

The installer has encountered an unexpected error installing this package. This may indicate a problem with the package. The error code is 26352.

Cause

Error in the certificate installation process. 

Resolution

  1. Open the Windows Control Panel
  2. Select 'Internet Options'
  3. Click the Content tab
  4. Click 'Certificates' under the Certificates header
  5. Select the 'Trusted Root Certification Authorities' tab.
  6. Select your Elastica Root Certificate Authority 
  7. Click “remove” to remove the current "Elastica Root Certification Authority". Then click Yes.
  8. Finally, click Close in the Certificates window and Ok in the Internet Options window.
  9. Run the Reach Agent installer again 
    • Part of the agent installation will reinstall the certificate