Detect fails to load

Products

• CASB Security Standard
• CASB Security Premium
• CASB Security Advanced
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced
• Data Loss Prevention Cloud Package

Issue/Introduction

Clicking the Detect module loads a blank page and displays an error message. Loading Detect preferences also fails and provides a different error message. 

"Bad response from provided query"

"Failed to get user metrics"

Cause

There was an error with the index, possibly due to a bad tenant configuration. An appropriate index needs to be created or configured. 

Resolution

Open a support ticket.