ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Detect fails to load
Article ID: 184546
Updated On:
Products
CASB Security Standard
CASB Security Premium
CASB Security Advanced
CASB Audit
CASB Gateway
CASB Gateway Advanced
Data Loss Prevention Cloud Package
Issue/Introduction
Clicking the Detect module loads a blank page and displays an error message. Loading Detect preferences also fails and provides a different error message.
"Bad response from provided query"
"Failed to get user metrics"
Cause
There was an error with the index, possibly due to a bad tenant configuration. An appropriate index needs to be created or configured.
Resolution
Open a support ticket.
Feedback
Yes
No
Powered by
