Detect fails to load

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Article ID: 184546

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Updated On:

Products

CASB Security Standard CASB Security Premium CASB Security Advanced CASB Audit CASB Gateway CASB Gateway Advanced

Issue/Introduction

Clicking the Detect module loads a blank page and displays an error message. Loading Detect preferences also fails and provides a different error message. 

"Bad response from provided query"

"Failed to get user metrics"

Cause

There was an error with the index, possibly due to a bad tenant configuration. An appropriate index needs to be created or configured. 

Resolution

Open a support ticket.