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Detect fails to load


Article ID: 184546


Updated On:


CASB Security Standard CASB Security Premium CASB Security Advanced CASB Audit CASB Gateway CASB Gateway Advanced Data Loss Prevention Cloud Package


Clicking the Detect module loads a blank page and displays an error message. Loading Detect preferences also fails and provides a different error message. 

"Bad response from provided query"

"Failed to get user metrics"


There was an error with the index, possibly due to a bad tenant configuration. An appropriate index needs to be created or configured. 


Open a support ticket.