Unable to access data from a successfully loaded data source

Products

• CASB Security Standard
• CASB Security Premium
• CASB Security Advanced
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced

Issue/Introduction

In CloudSOC Audit a data source successfully uploaded, but cannot access any data from it.  

 

Cause

The logs have no data with any discernable services. There are various factors that CloudSOC Audit uses to determine a service and sometimes it requires multiples of these factors.

Resolution

Working as designed.

Include more fields in the logs that show what service was used.