Error 0x10010000 when logging into Symantec Endpoint Protection Manager with embedded database


Article ID: 184533


Updated On:


Endpoint Protection


After upgrading the Symantec Endpoint Protection Manager, logging in displays a 0x10010000 error. The first three Manager tabs are also blank. 

The reporting.log displays the following:


2019-03-26 21:22:16 Login:start
2019-03-26 21:22:23 ERROR:warning: error at login. will retry once. error message : <b>Source:</b> SAOLEDB.16<br/><b>Description:</b> Database server not found
2019-03-26 21:22:29 ERROR:fatal error at login: \r\nEXCEPTION block1: Error message: <b>Source:</b> SAOLEDB.16<br/><b>Description:</b> Database server not found\r\nError code: -2147352567\r\nFile and line: E:\SYMeppServer\Php\Include\Common\ado.php(96)\r\n


The Symantec Endpoint Protection Manager is no longer able to communicate with the embedded database after the upgrade.


Run a repair install on the Symantec Endpoint Protection Manager. This will restore the embedded database settings.