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Error when attempting to start Service(s) on RHEL

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Article ID: 184530

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Updated On:

Products

Data Loss Prevention Endpoint Prevent Data Loss Prevention Network Monitor Data Loss Prevention Network Prevent for Email Data Loss Prevention Enforce Data Loss Prevention Network Discover Data Loss Prevention Network Prevent for Web

Issue/Introduction

Symantec Data Loss Prevention (DLP)
Detection Server

Receiving error when attempting to start Symantec DLP Services.

chown: invalid user: '@[email protected]'
su: user @[email protected] does not exist

Cause

This generally happens when the RPMs are installed, but the configuration utility inside the ../Protect/install folder has not been run

Environment

RHEL

Resolution

  1. Change to ../Protect/install directory in your Symantec DLP installation
  2. Run the configuration utility to complete installation of DLP

Attachments