Error when attempting to start Service(s) on RHEL

Products

• Data Loss Prevention Endpoint Prevent
• Data Loss Prevention Network Monitor
• Data Loss Prevention Network Prevent for Email
• Data Loss Prevention Enforce
• Data Loss Prevention Network Discover
• Data Loss Prevention Network Prevent for Web

Issue/Introduction

Symantec Data Loss Prevention (DLP)
Detection Server

Receiving error when attempting to start Symantec DLP Services.

chown: invalid user: '@[email protected]'
su: user @[email protected] does not exist

Cause

This generally happens when the RPMs are installed, but the configuration utility inside the ../Protect/install folder has not been run

Environment

RHEL

Resolution

1. Change to ../Protect/install directory in your Symantec DLP installation
2. Run the configuration utility to complete installation of DLP