Data Loss Prevention (DLP) Enforce
When trying to create a new policy from a template or creating a new EDM profile, the following error is seen in Enforce:
An unexpected error has occurred. This could be due to one of the following: 1) Your session timed out and you selected a link that was no longer valid, 2) You used the browser back or forward button placing the system into an inconsistent state, or 3) The system experienced a temporary problem.
An unexpected error has occurred. This could be due to one of the following: 1) Your session timed out and you selected a link that was no longer valid, 2) You used the browser back or forward button placing the system into an inconsistent state, or 3) The system experienced a temporary problem.
The following error is seen in the localhost logs on the Enforce server:
SEVERE [com.vontu.manager.policy.template.TemplatesReader] Error Getting Parsing Templates
Cause:
org.xml.sax.SAXParseException: Error at line 216 char 48: null
java.lang.NullPointerException
at org.apache.commons.digester.Digester.createSAXException(Digester.java:2919)
at org.apache.commons.digester.Digester.createSAXException(Digester.java:2945)
at org.apache.commons.digester.Digester.endElement(Digester.java:1133)
at org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanEndElement(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
This is caused by the log4j.properties file being modified from it's default values.
DLP 14.6 and higher