Duplicate policies in Enforce console

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Article ID: 184515

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

Whilst browsing the policy list in the Enforce console, you see policies with the same name and policy group. If you enter the policy name in the search field however, only one policy is listed. 

Cause

Hidden, corrupt characters have been introduced to the policy name during a copy/paste action. Although they are not visible in the console, they cause the policy name to be recognised as unique. This can occur if the policy names are copied out of some third party systems eg. Jira 

Environment

14.x, 15.x

Resolution

DLP is a Unicode compliant application however, some character corruption can only be revealed when switching between character encodings

ISSUE VERIFICATION:

  1. Copy and paste the duplicate names into an advanced text editor such as Notepad++
  2. Switch the encoding to ANSI you will see additional characters in the name that were previously not apparent.

Example: 

ISSUE MITIGATION:

If your policy creation process includes copying/pasting the prospective policy name out of third-party systems, be sure to check and sanitize the text if necessary in Notepad++ first. 

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