PGPtray for Symantec Encryption Desktop does not start automatically with Windows

book

Article ID: 184511

calendar_today

Updated On:

Products

Symantec Products

Resolution

The Encryption Desktop PGPtray.exe is not a Windows service, but is part of the Windows StartUp applications.  A shortcut to it is found in "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\StartUp"

If the PGPtray isn't launching, it is possible the existing shortcut is corrupt.  Create a new one from "C:\Program Files (x86)\PGP Corporation\PGP Desktop" on 64-bit systems, or "C:\Program Files\PGP Corporation\PGP Desktop" on 32-bit systems, by right-clicking the PGPtray.exe file and choosing to Create Shortcut, then move that shortcut into the StartUp folder.  Windows requires Administrator rights to do this.  The old shortcut can be removed.