Long delay in login time when using AD authentication.
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Long delay in login time when using AD authentication.

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Article ID: 184507

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

When using AD authentication to login to the DLP Enforce console it takes exactly 1.5 minutes.

Cause

The SpringSecurityContext.xml did not have the full path including file name for KRB5.ini.

The default location for the files are:

SpringSecurityContext.xml:

Windows:  C:\Program Files\Symantec\DataLossPrevention\EnforceServer\<version>\Protect\tomcat\webapps\ProtectManager\WEB-INF
Linux: /opt/Symantec/DataLossPrevention/EnforceServer/<version>/Protect/tomcat/webapps/ProtectManager/WEB-INF

KRB5.ini:

Windows: C:\Program Files\Symantec\DataLossPrevention\EnforceServer\<version>\Protect\config
Linux: /opt/Symantec/DataLossPrevention/EnforceServer/<version>/Protect/config

Resolution

Modify the SpringSecurityContext.xml file to have the full path including KRB5.ini.