How to Start MacOS in Safe Boot mode

Products

• Data Loss Prevention Endpoint Prevent
• Data Loss Prevention Enforce

Issue/Introduction

Start the system in Safe Boot mode.

This information is provided to assist with troubleshooting the DLP agent with Mac OSX. 

Environment

MacOS

Resolution

Start the system in Safe Boot mode

1. Restart the Mac. Press and hold the Shift key immediately after you hear the startup tone.
2. Release the Shift key when the Apple logo appears. Safe Boot appears on the Mac OS X startup screen.
   Note: Safe Boot only appears on the startup screen; it does not appear in the corners of the desktop the way it does in Windows.

Restore the system to normal mode

1. Restart the Macintosh without holding any keys down.