AD Import Rule Failed To Stop Task

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Article ID: 184473

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

After a network issue where the connection to the database got disconnected, an AD Import Rule failed to stop, giving the following error:

Web service error: Error occurred ---> Failed to stop task

The customer is unable to stop or start the AD Import again.

Entry 1:

Directory import will not start, rule is already runing: 'Import Computer resources from MyDomain.org, from ... (335) and using the default column mappings. Import some computers on the specified schedules.' (69173f10-1160-40f6-b780-1e92507b1f2a)

Entry 2:

Stopping import rule: {69173F10-1160-40F6-B780-1E92507B1F2A}

Entry 3:

Failed to stop task ID {69173F10-1160-40F6-B780-1E92507B1F2A}. Error: Invalid task id: {69173F10-1160-40F6-B780-1E92507B1F2A}
Invalid task id: {69173F10-1160-40F6-B780-1E92507B1F2A}

Entry 4:

Failed to stop task: {69173F10-1160-40F6-B780-1E92507B1F2A}
Failed to stop task ID {69173F10-1160-40F6-B780-1E92507B1F2A}. Error: Invalid task id: {69173F10-1160-40F6-B780-1E92507B1F2A}

Entry 5:

Failed to stop import rule: {69173F10-1160-40F6-B780-1E92507B1F2A}
Failed to stop task: {69173F10-1160-40F6-B780-1E92507B1F2A}

Cause

After the database connection was reestablished, the AD Import rule was in a bad state with the incorrect status.

Environment

ITMS 8.1 or later

Resolution

Since the affected AD Import is in a bad state, the following query should be able to help you to stop any running AD Import Rule:

delete from taskmanager
where TaskID in (
select TaskID from taskmanager
where state like 'R'
and name = 'directory import'
)

Attachments