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Detection servers in an Unknown state in the Enforce console after an upgrade
Article ID: 184469
Updated On:
Products
Data Loss Prevention Network Prevent for Email
Issue/Introduction
Symantec Data Loss Prevention (DLP)
Network Prevent for Email
Detector (NP for Email) upgraded from DLP 14.6 to DLP 15.1and doesn't communicate with Enforce server.
Detector server on console shows up with status Unknown.
File: debug/BoxMonitor0.log
Date: 12/27/2018 7:37:51 PM
Class: com.vontu.communication.transport.ServerChannelManager
Method: <init>
Level: SEVERE
Message: failed to init server channel channel manager
java.net.BindException: Cannot assign requested address: bind
at sun.nio.ch.Net.bind0(Native Method)
at sun.nio.ch.Net.bind(Net.java:433)
at sun.nio.ch.Net.bind(Net.java:425)
Cause
Communication.properties configuration file configured with a serverbindname=IPAddress and host to IP address mapping is not configured at the server C:\Windows\System32\Drivers\etc\hosts file, and java.net.PlainSocketImpl.socketBind(Native Method) is configured to bind tcp port 8100 to a host that doesn't exist in the hosts file.
Environment
DLP 15.1, Windows Server 2012 R2
Resolution
Comment the serverbindname=IPAddress line in the Communication.properties under the C:\SymantecDLP\Protect\config directory as shown bellow.
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