Unable to configure CloudSOC to manage specific IP's from the SaaS


Article ID: 184425


Updated On:


CASB Security Standard CASB Security Premium CASB Security Advanced CASB Audit CASB Gateway CASB Gateway Advanced Data Loss Prevention Cloud Package


Configured the CloudSOC per documentation and confirmed everything worked as designed. However, once the IP Whitelisting was implemented; CloudSOC processes failed to work as designed.


IP ranges are dynamic from all SaaS Server Farms. 
With the majority of these Server Farms being dynamically modified every month by the SaaS provider.


Working as designed.

CloudSOC Dev Team recommends not using IP Whitelisting for Securlets. However, if needed, please contact the SaaS Provider for the IP listing or IP Range to be cleared.

The following SaaS applications may be used at time of posting for additional insight on those items.