Control Compliance Suite 11.x: Agent-less Collection-Evaluation-Reporting type jobs randomly returns "Unknown" results from windows assets when the Dissolving Agent gathers Audit Policy data.

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Article ID: 184424

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Updated On:

Products

Control Compliance Suite Windows

Issue/Introduction

Agent-less Collection - Evaluation - Reporting type jobs randomly returns "Unknown" results from windows assets when the Dissolving Agent gathers Audit Policy data. Running the same job, the same configuration, on the same assets - one time returns the expected FAIL/PASS results - and intermittently it returns "unknown" for one or more checks.

No error message as such.

Cause

As data was still being collected and processed by the dissolving agent on the agent-less target, the CCS manager was collecting (partial) data too early and therefore the data returned was incomplete and triggered unknown results - this is considered a defect in the product.

Environment

Control Compliance Suite 11.x

Agent-Less data collection.

Resolution

Symantec has released Quick Fix 10712 for CCS v 11.1 & 11.5 with SCU 2016-2 and the same code fix will ship with the SCU 2016-3 update too. If you require the Quick Fix for SCU 2016-2 please contact you local technical support representative and refer to this technote.

Or visit our existing SCU repository for the applicable SCU version Release Notes and Executable:

  • SCU 2016-2: https://www.symantec.com/security_response/securityupdates/detail.jsp?fid=ccs&pvid=scu&year=&suid=20160909_00
  • SCU 2016-3: https://www.symantec.com/security_response/securityupdates/detail.jsp?fid=ccs&pvid=scu&year=&suid=20170127_00