Data Loss Prevention(DLP) Grid Scan fails to pause or resume properly

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Article ID: 184401

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Updated On:

Products

Data Loss Prevention Network Discover

Issue/Introduction

Grid Scanning is a new featured added with DLP 15.0
Grid scans with pause scheduled enabled fail to pause correctly or resume.
Follower servers continue to return response to the scan requests then errors are seen
 
Filereader Log:

com.vontu.discover.DiscoverManager pauseScan
INFO: DiscoverControlManager_1: pausing scan
com.symantec.dlp.util.timer.TimedLogger log
FINEST: com.vontu.filesystemcrawler.file.FileAdapter ListFiles Time taken: 48
com.vontu.discover.crawler.framework.RepositoryCrawler$CrawlerThread run
INFO: Waiting for grid scan completion after exception in stop
com.vontu.discover.crawler.framework.grid.GridScanUpdateReceiver waitForScanUpdates
SEVERE: Timed out waiting for scan updates for all items

Scan Detail Log:
Failed to scan item because the connection 
to the assigned detection server was lost or the File Reader was 
interrupted.","","",""

Cause

Know Issue

Resolution

Symantec Engineering as released a hotfix to address this issue.