Resetting the SpanVA password
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Resetting the SpanVA password


Article ID: 184305


Updated On:


CASB Security Standard CASB Security Premium CASB Security Advanced CASB Audit CASB Gateway CASB Gateway Advanced


  • How to reset the SpanVA password
  • Account locked out after five failed attempts and need to reset password
    • Account will be locked for ten minutes
  • Will there be a disruption in service when resetting the password?

Note: the following resolution assumes the SpanVA is connected to CloudSOC, if it is not the option to change the password will not be available


There will be no disruption in the SpanVA communication with the CloudSOC tenant.

To reset the password for a SpanVA instance from within CloudSOC:

  1. In CloudSOC, on the Settings gear in the top right corner of the page

  2. Click the Elastica SpanVA tab

  3. Click the Status Monitor tab.

  4. Find the SpanVA you want to reset the password for and select it.
  5. On the Details panel for the SpanVA, click Reset SpanVA Password.

  6. CloudSOC resets the SpanVA password, then shows you the new password.
  7. Wait three minutes, then use the new password to login to the SpanVA instance.
  8. Change the password to something of your choosing.

Additional Information

The directions for doing this can also be found in Resetting the SpanVA password tech doc